How to Fix Microsoft Teams Error Code CAA20002

Fix Microsoft Teams

In this pandemic situation, people mostly do the work from home, and students having classes are mostly done online. There are a variety of apps that help you to attend meetings and classes online. Well, the Microsoft teams app is one of the well-known apps and is used for this purpose. This app helps you to attend meetings and classes online without any interruption. Teams app also has a chat facility and an option for sharing files too.  Nonetheless, a number of users reporting the issue and facing the code CAA20002 error out of the blue when they try to sign into their Teams app’s account on a Windows PC. Well, if you are also facing the same issue yourself then, this guide will surely help you out to fix Microsoft Teams .

What is this Code CAA20002 Error?

In the Teams app, the code CAA20002 error occurs due to a number of reasons. You usually face this error due to piled up Teams cache on your device, more than one device sign-ins can also cause this issue at the same moment, or the difference between Windows and Teams app’s account on a device can also be a reason for this problem.

Nonetheless, the problem is usually software-based and account-related. Therefore, resolving this issue is relatively easy as compared to a hardware-based issue. As being said earlier, this issue can occur due to a number of reasons. Well, you should give a try to a number of fixes as listed below in the upcoming section to fully eliminate this problem. So, let’s go ahead!!

4 Methods to Fix this Error Code CAA20002 

Now, let’s start with methods one by one that requires minimal inputs from your side and works in the best way and hence, are more demanding fixes for this issue.

1. Clear Microsoft Teams Cache Files

As stated above, the piled-up cache files can also bring up this issue on your device. Since clearing out the cache is rather elementary and starting with this fix surely does not hurt, as it saves your’s ton of time if this issue is being resolved using a simple method. Well, follow the simple steps given below:

  1. Make sure to completely quit the Teams app and it is not running in the background.
  2. Open ‘This PC’ placed on a screen (by either clicking the ‘This PC’ icon present on a desktop or by pressing the Windows+E keys altogether of a keyboard).
  3. When opened, click the address bar, type or copy+paste the below-mentioned address in an address bar, and press Enter button to navigate to the directory.

%appdata%\Microsoft\Teams

  1. Select the entire content by pressing Windows+A keys altogether on a keyboard and then, press Shift+Delete keys on a keyboard. This will bring up a prompt on a screen, click the ‘Yes’ option to delete the file permanently.

When done, restart your PC again. Once the PC restarts and try to log back into your Teams app’s account to check out whether the issue still persists or not.

2. Change Your Associated Microsoft Account Password

This issue can also occur due to more than one device logins from various locations then, you should change the password for your Microsoft Account that is linked with your Teams app’s account can also resolve this issue as this would de-register all the earlier logged-in devices. To do so, follow the simple steps given below:

  1. Head to microsoft.com using your browser and click the ‘Sign in’ option placed at the top-right side of a webpage.
  2. Enter your credentials and authenticate yourself (via the preferred way) to log into your account.
  3. When logged in, click your ‘Account Picture’ or ‘Initials’ placed at the top-right side of a webpage. Then, click the ‘My Microsoft account option to proceed further hence, this will open a separate tab in a browser.
  4. From the separately opened tab, click the ‘Security’ option placed on the top blue ribbon menu.
  5. On the security page, search out the ‘Password security’ tile and click the ‘Change my password’ option placed at the bottom of a tile.
  6. On the screen, enter an old password and a new password in the respective sections. When done, click the ‘Save’ option to change a password.

However, when you have successfully changed your Microsoft account password, try to log into the Teams app again to check out whether the issue is resolved or not. If not then, jump to the next section.

Also see: How to Post a GIF on Facebook, Instagram, Reddit, and Twitter

3. Make Sure Your Teams Account is Added in Windows Account Manager

If the Microsoft Teams app’s account you are using is assigned by your organization or school. Also, it is different from the Microsoft account you are using on your Windows PC then, there is a higher chance that the Windows account manager is creating a fuss. Well, follow the simple steps mentioned below:

  1. Open the Start Menu and click the ‘Settings’ option (either from the ‘Pinned apps’ section or by searching it on the search bar).
  2. On the left side of the Settings window, click the ‘Accounts’ option from the list that appears.
  3. From the right section of the window, search and click the ‘Access work or school’ tile to continue.
  4. If the Teams app’s account you use is not present then, click the ‘Connect’ button hence, this will open a separate window on a screen.
  5. From the separately opened window, enter your credentials and click the ‘Next’ option. Then, authenticate yourself via an appropriate method. In case the account is already present, disconnect and reconnect it again using the steps mentioned above.

However, when you have successfully added or reconnected the account, try to log back into the Teams app to see whether the issue still persists or not. If not then, hop onto the next section to get this issue resolved. 

4. Microsoft Teams Reinstallation

If any of the above-mentioned fixes worked till now then, now it is time to bring out the big guns. Well, uninstalling and reinstalling the Teams app back on your Windows PC is surely bound to fix this problem without being failed. To do so simply, follow the simple steps given below:

  1. Open the Start Menu and click the ‘Settings’ option (either from the ‘Pinned apps’ section or by searching it on the search bar).
  2. On the left side of the Settings window, click the ‘Apps’ option from the list that appears.
  3. From the right side of the window, search and click the ‘Installed apps’ tile to proceed further.
  4. Now, either use the ‘search’ bar placed on the top of a window by simply typing Teams into it, or manually scroll down to search out the Teams app.
  5. When located, click the kebab menu (three vertical dots) icon placed at the right side of the tile to display a context menu. Now, click the ‘Uninstall’ option from the list to continue hence, this will bring up a prompt on a screen.
  6. From the prompt, click the ‘Uninstall’ option to begin an uninstallation process.
  7. When you have uninstalled the Teams app from a window, restart it again from the Start Menu.
  8. When it restarts, click the ‘Chat’ icon pinned on a taskbar to open up an overlay window. Then, click the ‘Continue’ option to begin the installation.
  9. Now, click the ‘Continue’ option again if you like to use the same account for Teams that you use to log into a device. Otherwise, click the ‘Use Another account’ option to log in using another account in Teams.

Hence, now, you should be able to log into your Microsoft Teams app’s account without facing any error.

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TechChalks

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